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Emocha Health Symptom-Checker

All students, faculty, and staff who may be on campus this semester, even intermittently, must register and use a daily self-attestation app known as emocha Health.

Washington College has partnered with a digital health company called emocha Health so that students, faculty, and staff can monitor symptoms associated with COVID-19. All students approved to live on campus and those living in off-campus housing are receiving instructions about downloading and using the emocha Health app. Students are expected to check in daily by 10 a.m. Faculty and staff members who are approved to be on campus are also receiving instructions directly, and will be expected to check in on their work days, only.

Symptom tracking and monitoring is essential to break the chain of disease transmission. Through the app, individuals returning to campus will receive color-coded digital badges to indicate whether it is safe for them to be around others.

General Questions

To keep the Washington College community safe in response to the coronavirus pandemic, this program helps support students, faculty, and staff in tracking any symptoms they may experience. Use of the emocha Health app will allow us to regularly monitor students and employees for symptoms and ensure anyone entering campus is symptom-free. 

emocha provides a HIPAA-secure 2-way chat so that you can reach out to our patient solutions team. emocha can respond to questions submitted through this chat. Resources and contact information are also listed in the emocha app Resources tab.

The monitoring period is typically 90 days. emocha will let users know when their monitoring period is complete. 

You should download the emocha asynchronous video DOT application from the Apple App Store or the Google Play Store.

Yes. During enrollment, the phone number associated with the account will receive the welcome text message and prompt the recipient to download the app, create a password, and log in. Those credentials can be used without any additional text enrollment from other phone numbers or devices. 

emocha’s team can update verified contact information, including phone numbers, for users. Please contact 

If you need to set up multiple accounts on a single device—for example, if you have two faculty members living in the same household—you will select which account to log into when you open the emocha app.

If you have set up a touch ID, face ID, or PIN for an account, a “Select Your Account” window will appear when you open the emocha app. Select which account you want to log into, and enter your PIN or scan your face/touch ID. 

Daily Check-ins

A check-in is a daily log-in to the emocha app in which you answer the questions displayed on the screen. If you take a video (for those with symptoms), please be sure to display your thermometer’s temperature reading and state your temperature reading out loud.

If you are receiving reminders to check-in that say “Please remember your emocha check-in!” (SMS and/or PUSH notifications) you can change these in the Profile section of the app. These are automatically generated reminders that you can add, modify, and delete as you need.

If you miss the previous day’s check-in, emocha’s team will follow up with you by chat to support you in completing the check-in. 

You must check in at least once per day, by 10 a.m. emocha’s team reviews check-ins within four business hours between the hours of 9 a.m. and 5 p.m. Eastern Time. Those received after 5 p.m. will be reviewed the following day.

Video submissions, chat questions, and other data are reviewed by emocha’s team of outreach and engagement specialists. These individuals are consultants, not healthcare providers, who are trained to securely review and respond to employee data in accordance with escalation protocols and messaging approved by the employer. emocha engagement specialists do not make any medical decisions or medical interpretation of an employee's data. In the event that a participant asks a question related to their health, engagement specialists direct the participant to consult with their general practitioner or other clinical resource. The emocha consultant responds to questions asked by participants using secure, 2-way chat in the mobile application with educational and/or informational resources (e.g., CDC guidance).

No, your videos are immediately sent to our servers. If you do not have connectivity, we store videos in a locked and encrypted manner to protect your privacy. Once you submit a video, only emocha’s team has access to them. emocha’s care team may share information about your videos with Washington College. 

Use the in-app chat feature to let the team know about these symptoms, and select “None” in the app. emocha’s patient solutions team will review and reach out to you if needed.

You should receive a text message and/or email with instructions on how to download emocha and log in for the first time. Watch the video above for step-by-step directions. Please note that the password setup link provided in your text message will expire after 24 hours. If your password setup link has expired, tap the “Forgot Password” link on the login screen of the app to create one and get started.

Yes, you will receive text reminders to sign up.

After you sign up, you will receive text messages to remind you to check in at a time established by your school. Important: the check-in reminders times can be adjusted. Tap the menu icon in the top right of your app and navigate to your “Profile.” Scroll down to “Check-in reminders” to adjust both SMS and push notification check-in reminders.

If you report experiencing a symptom, you will be asked to take a video through the emocha app. On the video, please be sure to show your thermometer’s temperature reading and state your temperature reading out loud. You can also use this video to let us know about any additional information concerning your symptom(s).

The Digital Badge

If you receive a yellow badge, it means that there is something of concern reported through your check-in. In that case, please contact Health Services or your primary care provider. In the meantime, you should continue to report symptoms through the app.

The gray badge indicates that you have not submitted your daily check-in and you should proceed to do so.

You can find your badge expiration at the bottom of your badge screen. For security purposes, the badge also displays the current date and time. Continue checking in to receive up-to-date badges within the app.

If you check in more than once per day, any concerning submissions will count towards the badge display. For example, if you submit a fever during one of the check-ins, the badge will display as yellow. If all check-ins are asymptomatic, the latest check-in will be displayed on the badge. If all check-ins have no symptoms reported, then the latest check-in will be green and displayed on the badge.

You can locate the badge in the app by logging in, selecting the menu symbol in the top-right corner, and selecting “Badge” from the menu. 

If you accidentally checked in with symptoms, please contact emocha at 410-864-8587 from 9 a.m. to 5 p.m., Monday through Friday (EST) and we will help you resolve this issue.

For technical support from emocha or assistance with your badge, please contact emocha Health directly at  410-864-8587 from 9 a.m. to 5 p.m., Monday through Friday (EST).

Technical Questions

For technical support from emocha or assistance downloading the app, please contact emocha Health directly at 410-864-8587 from 9 a.m. to 5 p.m., Monday to Friday (EST).

emocha runs on the most basic types of mobile devices, including smartphones and tablets. As long as the mobile device includes a front-facing camera, the emocha mobile app will work. In terms of iPhones and Androids, emocha is designed to support iPhones iOS version 9.3 and up, and Androids version 4.1 and up.

The app is easy to use and only involves a few steps. You can click the link sent via SMS to download the emocha app, and use the username provided in the SMS. You will be taken through a simple password reset workflow to log into the app. emocha will provide instructions to ensure you can easily log in.

emocha’s app is fully HIPAA compliant, with end-to-end data encryption. Everything on the app, including submitting a video, is private and secure. It will only be accessed by emocha’s Patient Solutions team, which is composed of public health specialists.

Data is stored for seven years, per HIPAA requirements.

No, the emocha app does not capture or use geolocation data.

When you submit your daily check-in, you will be asked if you are experiencing any symptoms. If yes, you will be asked to record a short video of yourself taking your temperature using a thermometer and stating how you are feeling. For this feature, we need access to your phone’s microphone and video capabilities. This data is automatically encrypted on your phone and securely transferred to the emocha web portal. Only authorized users will have access to your data.

Notifications are used to send you daily check-in reminders. You may also receive notifications that you have unread messages.

Your password must contain at least 8 characters, at least one capital letter, and at least one numeric character.

Please ensure that you have the latest version of the app downloaded. To update your app, visit the App Store or Google Play store and tap “Update.” If you are still having trouble, contact the emocha team at helpdesk@emocha.com.