Offices & Services

Student Handbook

Campus Offices

Campus Offices

Campus offices are open Monday through Friday from 8:30 a.m. until 4:30 p.m. except where noted.

  • Bookstore and Campus Shop

    Bookstore and Campus Shop

    Casey Academic Center, Gallery

    Monday - Friday 8:30 a.m. - 4:30 p.m.

    Saturday – 10:30 a.m. – 1:30 p.m.

    Shannon Wyble, Director, ext. 7749

    The Bookstore at Washington College is operated for the benefit of the students, faculty, staff, alumni, and friends of the College. Textbooks required and/or recommended for courses are located on the mezzanine level of the store and are available at the beginning of each semester. These books will be returned to the publishers starting at midterms.

    Textbooks in the original condition may be returned for full credit for a limited time only; the dates vary each semester and will be posted. Otherwise selected books can be sold back to the bookstore for cash during examination week each semester.

      Textbook Rental

    At the campus bookstore, students can rent the textbooks needed for the semester, then return them at the end of the term.

    How much do I save with textbook rental and how do I pay?

    Renting textbooks saves more than 50% over the cost of purchasing a new, printed textbook. Most forms of payment currently accepted at the bookstore can also be used for rentals. Credit card information must be kept on file, even if payment is made with a different method. Should a book not be returned, the student will be charged the cost of the book (refer to section on Fees).

    Why do you need a credit card if I am paying for the rental some other way?

    If the textbook rental is returned after the due date, or is damaged, the credit card on file will be used to pay for a replacement book and processing fee, as described in the Rental Agreement.

    If the bookstore accepts financial aid, can I use it to pay for a textbook rental?

    Yes, financial aid can be used to pay for a textbook rental, however, a credit card will still be required to be on file in order to rent a book.

    How long is the rental period and can I return books by mail?

    The rental period begins the day the textbook rental is paid and continues until the day after the last day of finals, as shown on the Order Confirmation. All rented textbooks must be returned to the bookstore in good condition, by the Rental Return Due Date. Textbook rentals returned via mail must be postmarked by the Rental Return Due Date. Books can be returned by mail by using the prepaid return shipping label available online. If returning multiple books, please put them in one box and use one shipping label. Books can also be dropped off at the bookstore.

    How do I know which books are available as rental?

    The list of Textbook Rentals is posted on the bookstore website and in the bookstore and displayed in the bookstore. Online, the “Rental” option will display in the book list alongside “New” and/or “Used” (if available), check the box and follow the instructions.

    What happens if I drop a class?

    The drop/add policy for rented books is the same as for purchased books. Return the book to the bookstore within the allowed period along with drop/add documentation. If a book is returned via mail, it must be postmarked within the allowed drop/add return period, and must include a copy of the drop/add documentation along with the book.

    Can I get a refund if don’t drop a class?

    The same return policy applies to rented textbooks as to purchased textbooks. Textbooks must be accompanied by the receipt and returned in good condition, along with any components such as CDs, etc. included with the textbook when rented. If returned by mail, the rented textbook must be postmarked within the bookstore’s refund period.

    Can I buy my rented textbook?

    Students may decide to convert textbook rental to a purchase through the second week of classes without any additional charge. To do this, students must contact the bookstore. The bookstore will credit the rental charge and charge the student for the book. If the student returns the book by the Return Due Date, the student can decide to purchase the book at the used book price.

    Can I mark up the inside of the book with a highlighter or make notes in the margins?

    Normal use of highlighting and writing is permitted. The bookstore will use the same standards for determining acceptable condition of rental textbooks that it uses for determining condition of books sold back as used books.

    Can the bookstore refuse to accept my textbook rental when I return it?

    Yes, the bookstore can refuse to accept your rental book if it is not returned in good condition. Good condition will be judged by the bookstore alone, and a means book spine intact, no excessive damage to cover or contents, all original pages intact, all original components present, and no excessive highlighting, writing or other markings. Normal-use highlighting and writing is permitted. If the bookstore determines a rental book is not acceptable for return, then the student will be charged for a replacement copy and a processing fee.

    What happens if I do not return the book by the due date or I lose it?

    The student will be charged for a replacement textbook along with a processing fee for any book not returned, regardless of the reason. The replacement cost and processing fee will be charged to the credit card on file. The student may keep the book if desired. These fees are in addition to the rental fee: Replacement Cost is 75% of the selling price of the book at the time of purchase. Processing Fee is 7.5% of the selling price at the time of purchase.

    What if I forget when the rental is due?

    As a courtesy, the bookstore will send a reminder notice to the email address the student provided during the rental checkout contained on the rental agreement. However, it is the student’s responsibility to return the book by the due date even if the student does not receive this email. Rental books are due back – or must be postmarked by – the day after the last day of finals.

    In addition to textbooks, the Bookstore carries a wide range of goods: imprinted clothing, imprinted gifts, school supplies, greeting cards, general books, art supplies, computer supplies, snacks, and toiletries. Clothing may be tried on in the restrooms across the lobby by arranging to leave your student ID with the sales clerk.

    Students who have activated and placed funds on their student ID card may charge at the Bookstore using their ID card. The student must present his/her ID to charge. The Bookstore also accepts cash, checks, Visa, MasterCard, Discover, and American Express. Barnes and Noble gift cards may also be purchased and used in the Bookstore.

    Any item may be returned with receipt; textbooks must be returned by the posted date. If the original transaction was a charge, the amount will be credited to that charge. If it was cash/check, cash will be given. Any item without a receipt can be exchanged for another, excluding textbooks, if the item is in the original condition.

    Please see the Bookstore’s Web site at for up-to-date and detailed information.

  • Bursar’s Office

    Bursar’s Office

    Bunting Hall

    Garden Terrace

    Monday – Friday Office hours, 8:30 a.m. – 4:30 p.m.

    (Please note the Bursar’s Office accepts payments 9a-3p)

    Debra Bergen, dbergen2, Accounts Receivable, ext. 7266, option 8

    Kristen Holocker, kholocker3, Assistant Accounts Receivable Manager, ext. 7736

    Student IDs must be presented for all transactions. More information regarding the Business Office and how you can pay on your student account can be found at

  • Office of Student Engagement

      Office of Student Engagement

    Hodson Hall Commons Student Center

    Nick Spicer, Director, ext. 7146

    Alexis Heppler, Assistant Director, ext. 6118

    The Office of Student Engagement is responsible for sponsoring activities and events that support a healthy student social life and enhance the campus community. The Office of Student Engagement manages the operation of the Student Center, advises the Student Events Board and offers support to student clubs and organizations. The office promotes and encourages a deep and meaningful co-curricular experience by providing students with opportunities to learn, discover, lead and grow. More information about the Office of Student Engagement can be found at

  • Hodson Hall Commons Student Center

      Hodson Hall Commons Student Center

    Office of Student Engagement, ext. 6118

    The Hodson Hall Commons Student Center is the heart of student activity on campus. Whether students are looking for a quiet, comfortable place to relax between classes, a friendly game of pool or the latest video game, a fun night of karaoke or meeting place for their club or organization they can find it in the Student Center. Comprised of four main areas: The Student Center Lounge, The Goose Nest, Office of Student Engagement and The Egg. The Student Center has something for everyone.

    The Goose Nest offers comfortable high-top tables with seating for 48, a 70-inch, high definition television and a projector screen, which shows everything from movies to sporting events.

    The Goose Nest also features pool tables, ping-pong, foosball, air hockey and shuffleboard tables for student use. The Egg, The main performance space in the Student Center, is host to dance parties, movie nights and open mic nights and much more.

    If you have any questions about the Student Center or wish to reserve space, contact the Office of Student Engagement at

  • Center for Career Development

    Center for Career Development

    ext. 7890

    Nanette Cooley, Executive Director of Career Development

    Lisa Moody, Assistant Director of Employer Relations and Outreach, ext. 7427

    The Center offers a wide range of traditional and specialized services to assist students in defining their career goals. These services include individual counseling/coaching, career assessment, professional development, internship and job search leads and assistance, alumni networking, as well as graduate and professional school application assistance. The staff also helps students with career planning, résumé preparation, job and professional school interviewing practice and professional etiquette. The Career also hosts a wide variety of career programs and events, emphasizing internship, employment, and graduate and professional school outcomes.

    Student Employment

    Darlene Ashley, Assistant Director for Campus Student Employment, ext. 7490

    Office of Human Resources, ext. 7260

    Business Office, ext. 7251

    Students seeking campus employment can find the Student Employment link posted on the Career Development job search page:

    On Campus Positions

    All students are required to take two Professional Development Workshops per academic year. The schedule can be found at the Career Center Development’s webpage:

    Employment preference for on campus jobs will be given to students whose financial aid package includes a federal work-study award.

    All student employees who work on campus are required to complete the new employee Pay Pack to submit the documents to the Student Employment Office prior to reporting for work. The Pay Pack can be obtained by visiting the Student Employment Office located in the Center for Career Development or to download at

    The Pay Pack includes the following:

    • Federal I-9 Form
    • Federal and State Withholding Certificate
    • Authorization for Automatic Direct Deposit
    • Acknowledgement of receipt of the following College policies: Confidentiality, Drug, Alcohol, Firearms, and Use of Property.

    Note: Form I-9 requires a student employee to show proof of identity and eligibility to work in the U.S. A list of acceptable to complete the form I-9 may be found at This document must be completed before the first day of work. Original documents must be presented to the Student Employment Office.

    Photocopies are not acceptable. A staff member of Business Office must review and verify the I-9 form.

    Student employees must provide a voided check or a letter from the Bank, on Bank letterhead, with the Bank’s routing numbers and the student employee’s account information for automatic payroll deposit. The direct deposit authorization also includes an acknowledgement of College Student Employment policies and other information regarding student employment, which is available to you online at

    Students are paid on a bi-weekly pay schedule. Students are required to enter their time electronically into WebAdvisor according to the due date listed on the pay schedule. A payroll schedule, listing pay period ending dates, submission dates and pay dates can be found at the Student Employment Website.

    If the student fails to submit their time by the due date, they are required to submit a manual time sheet to their supervisor immediately. The supervisor will authorize the hours on the manual timesheet and return it to the student. The student needs to submit the time sheets to the Business Office or the Student Employment Office for payment.

    All student employees’ pay is automatically deposited directly to the checking or savings account designated on the Authorization for Automatic Direct Deposit on each payday. A payroll advice, detailing all payroll information, will be available on Web Advisor on the pay date. Instructions for accessing this pay advice can be found at

  • Accommodations for Students with Disabilities

    Accommodations for Students with Disabilities

    Miller Library, second floor

    Andrea Vassar, Director of Disability Services and the Office of Academic Skills, ext. 7883

    Disability Services, a part of the Office of Academic Skills, provides information, support, and accessibility accommodations for individuals with disabilities on campus. Accessibility accommodations are provided in compliance with the Americans with Disabilities Act (ADA), the Amendments Act (ADA AA) of 2008, and section 504 of the Rehabilitation Act of 1973. If you are a student with disabilities and you would like to request accommodations, please review and follow the Accommodation Request Process found on the Disability Services webpage at Students are encouraged to request accommodations as early in the semester as possible to ensure timely access to programs and facilities. If you need assistance with the process or have any questions or concerns, please contact Andrea Vassar, Director of Disability Services and Office of Academic Skills, at

  • Community Service

    Community Service

    Hodson Hall Commons Student Center

    Nick Spicer, Director of Student Engagement, ext. 7146

    The Office of Student Engagement offers students and student service organizations a point of contact and other resources for those eager to make a difference in the community, nation, and world. Working with the Community Service Intern as well as the Service Council, student options for engaging in community service are endless. The office is also available to assist individuals and organizations with planning service projects or exploring other service opportunities. Whether working with children, preserving the environment, feeding the hungry, or brightening the lives of seniors, students will find plenty of opportunities to get involved in the surrounding community.

  • Department of Public Safety

    Department of Public Safety 

    Wicomico House, ground floor

    Monday - Friday, 8:30 a.m. - 4:00 p.m.

    Jerry Roderick, Director, ext. 7810

    The Department of Public Safety is located on the ground floor of Wicomico Hall. Public Safety Officers are on duty 24 hours a day, 7 days a week, 365 days a year. Officers conduct foot, bike and vehicular patrols of the entire campus. The department aids in the enforcement of federal, state, and local statutes, as well as Washington College regulations. All officers work closely with the local and state jurisdictions and information on criminal activity is shared among agencies when appropriate.

    The Department of Public Safety’s responsibilities include basic security for the entire campus, enforcement of all traffic regulations, including vehicle registration, coordination of fire safety programs, and distribution of all building keys, ID cards, and access control.

    Public Safety Officers have full authority to enforce all College regulations. All members of the College Community should be aware that failure to comply with a reasonable request of a Public Safety Officer might result in a Washington College Campus Citation being issued, disciplinary action referral, or a criminal charge in the District Court of Maryland.

    For assistance or to report a crime or emergency, dial ext. 7810 from a campus phone to speak directly with Public Safety personnel. Department of Public Safety Officers will respond to investigate all reports of criminal activity or emergencies. In the event of an immediate medical emergency or clear and present threat, dial 911 (Kent County Office of Emergency Services) or 9-911 from any campus extension. Officers and/or trained dispatchers are available 24 hours a day to respond to emergency calls. People with hearing disabilities can access the Kent County Emergency 911 service by dialing 911 or 9-410-778-1241. The Kent County 911 Communications Center is equipped with a TDD service. The Emergency Center will convey your request for assistance to the Public Safety Office.

    The Department of Public Safety recognizes that the current location of the office may not be accessible to people with disabilities. Anyone needing assistance can access Public Safety services by calling ext. 7810 to make arrangements for service or go to the Student Affairs Office during regular business hours.

  • Dining Services

    Dining Services

    Hodson Hall Commons Dining Services, ext. 7780

    Donald Stanwick, Director, ext. 5753

    The Dining Hall, which is located on the second floor of Hodson Hall offers an all-you-care-to-eat environment. The Dining Hall carries a variety of options to satisfy even the pickiest of eaters. My Pantry, has fresh, made-to-order omelets every morning along with made-to-order lunch options. Our Pizza and Deli station makes a variety of fresh pizzas and will custom make a hot or cold sandwich or wrap for you while you wait. Homestyle features traditional entrees, and sides for all, while the Grill is stocked with cooked to order burgers, chicken breast, fries and other fun foods. We also feature a vegan station at Rooted, which features a vegan entree, starch and side. New this year is Rotisserie, where we will be preparing rotisserie meats and vegetables as a carving station daily. We also feature avoiding gluten products upon request at the pizza, pasta and deli. Finish your meal off with some soft serve ice cream or pick a dessert from our dessert bar.

    The retail area, located on the lower level, showcases three food outlets: Java George featuring Caribou coffee, smoothies and freshly prepared baked goods, on the go foods and snacks; Create which features sandwiches and salads made to order. Martha’s Grill features grilled to order items, Tex-Mex and fried treats to satisfy any craving. Sophie’s Café, located on the first floor of the Miller Library is being renovated to provide 24 hour automated micro mart containing fresh foods, microwaveable meals and other essential products to meet your needs. 

    Hodson Hall Commons – Dining Operation Hours


    Dining Hall

    Monday - Friday
    Breakfast 7:30 a.m .- 10:00 a.m.
    Continental 10:00 a.m. - 11:00 a.m.
    Lunch 11:00 a.m. - 2:30 p.m.
    Mid-Meal 2:30 p.m. - 4:30 p.m.
    Dinner 4:30 p.m. - 7:30 p.m.
    Saturday - Sunday
    Brunch 10:00 a.m. - 2:30 p.m.
    Mid Meal 2:30 p.m. - 4:30 p.m.
    Dinner 4:30 p.m. - 6:00 p.m.



    5:00 p.m. - 11:00 p.m.
    Monday - Thursday

    11:30 a.m. - 9:00 p.m.

    11:30 a.m. - 5:00 p.m.


    Martha’s Kitchen

    Monday - Sunday
    5:00 p.m. - 11:00 p.m.



    Java George

    Monday - Friday
    8:00 a.m. - 8:00 p.m.
    Saturday - Sunday
    10:00 a.m. - 4:00 p.m. 


    Sophie’s Caf é

    24 hour access with your Washington College ID card.

    Hours are subject to change based on events that are happening and business. 

    Meal Plans

    All meal plans begin with Saturday brunch and end with Friday dinner when the College is in session. Students entering the dining hall must have a valid meal plan or have activated the debit card feature of their Washington ID card allowing them to pay for a meal. You may only use up to 3 meals per day up to the total number of meals you have. Only students that reside in Kent Crossing or in Off Campus Housing may choose to opt out of the meal plan requirements. It is the student’s responsibility to make this change in WebAdvisor prior to the second Friday of the semester. No changes will be approved after the second Friday of each semester.

    New Changes to the 2017-2018 Meal Plans

    We are in the process of adding block meal plans with more Dining Dollars to allow students to have the ability to use their meal plans in ways that best suit their needs. We will allow returning students to choose a 220 Block plan or a 180 Block plan. Also, we have eliminated the meal periods, so now students may eat twice during a meal time, however, tthey are still only able to use up to 3 meals a day unless they are on the Unilimited Plan or one of the new block plans. 

    The Ultimate — Unlimited meals per week + 100 Dining Dollars

    Also includes 5 guest passes and premium equivalency

    Advantage 19 — 19 meals per week + $100 Dining Dollars

    Also includes 5 guest passes and premium equivalency

    Advantage 14 — 14 meals per week + 100 Dining Dollars

    Also includes 5 guest passes and premium equivalency

    Traditional 19 — 19 meals per week + 75 Dining Dollars

    Also includes 5 guest passes and traditional equivalency

    Traditional 14 — 14 meals per week + $75 Dining Dollars

    Also includes 5 guest passes and traditional equivalency

    220 Block- 220 meals per semester + $400 Dining Dollars

    Also includes 5 guest passes. No meal equivalency value. This plan is not available for Freshman at this time.

    180 Block- 180 meals per semester + $500 Dining Dollars

    Also includes 5 guest passes. No meal equivalency value. This plan is not available for Freshman at this time. 

    Premium Equivalency

    Exchange a meal swipe at Martha’s Kitchen or Create up to a value of $6.50 once per meal period, up to 3 meals per day. If your purchase exceeds $6.50 you may pay the difference with Flex Dollars, Debit Dollars or cash.

    Traditional Equivalency

    Exchange a meal swipe at Martha’s Kitchen or Create, up to a value of $5.50 once per day, after 8 p.m. Monday–Friday and after 6 p.m. Saturday and Sunday. If your purchase exceeds $5.50 you may pay the difference with Flex Dollars, Debit Dollars or cash.

  • Meal Plan Requirement Waiver Request – Review Process

    Meal Plan Requirement Waiver Request – Review Process

    Washington College’s food service is designed to meet a wide variety of student needs, including special dietary needs that may result from allergies or other medical conditions. Students residing on campus are required to enroll in one of the approved residential meal plans and exceptions to this policy are generally not granted. Waivers are not granted for reasons of non-essential food preferences or for financial reasons.

    If a student believes there is a unique situation and would like to request a review of the meal plan requirement, the steps to submit a request are outlined below.

     Step 1. Arrange an appointment to speak with the Director of Dining Services about dietary needs to determine if the dining program can meet them.

    Possible outcomes - the director of dining may determine:

    • the dining program is able to meet the student’s needs and no release is granted;
    • the dining program is unable to meet the student’s needs and the director of dining will waive the meal plan requirement (this decision will be issued in writing only);
    • or determine there is not enough information provided and request additional information.

    Step 2. If a request for release is not granted the student may appeal the decision.

     (Please be aware that disagreement with the director of dining’s decision is rarely sufficient reason by itself for appeal.)

    Appeals are most likely to be considered if there is additional information presented and unique or compelling circumstances exist.

    The appeal form is available from the Office of Student Affairs. Please complete the form and submit it to the Meal Plan Review Group, in care of Student Affairs, Casey Academic Center. Appeals cannot be considered without a completed request form. Once the Meal Plan Review Group has received this form (and any other information it may request), it will consider the appeal and make a decision. The decision of the Meal Plan Review Group is final. 

  • Intercultural Affairs

    Intercultural Affairs

    Caroline House, first floor

    Jean-Pierre Laurenceau-Medina, Assistant Dean of Students & Director of Intercultural Affairs, ext. 8465

    Tya Pope, Assistant Director of Intercultural Affairs & George’s Brigade Scholarship Program Coordinator, ext. 7457

    The Office of Intercultural Affairs is committed to creating an inclusive environment essential for all students’ cultural development and academic success. 

    Office Mission

    To provide resources and opportunities to the Washington College community to live, learn and work in spaces across difference. 

    Core Student Values

    Regardless of a person’s identity based on age, race, ethnicity, sex, gender identity expression, sexual orientation, religion or lack thereof, socioeconomic status, citizenship status, ability, military service, or any other classification making individuals special and unique, the office will:

    • Develop and educate citizen leaders
    • Foster intercultural engagement 
    • Provide opportunities for self-awareness and reflection across difference

    Our vision is to create a community in which all people feel valued and valuable for who they are. 

    The office, which coordinates campus support and programming for the George’s Brigade scholarship program, also serves as a support system for historically underrepresented students to foster a sense of belonging, academic achievement, retention, and to assist in leadership development. Additionally, the office coordinates the College’s bias incident response protocol.

  • Health Services

    Health Services

    Queen Anne House, Health Center

    Hours by appointment only, ext. 7261; 410-778-7261

    Monday - Friday, 8:30 a.m. - 12:00 pm and 1:00 – 4:00 p.m.

    Lisa Marx, MSN, CRNP, Director

    Vickie Anderson, Administrative Assistant

    Lori Bunts, BSN, RN

    Beverly Clarke, MSN, CRNP

    Elizabeth Smith, PA

    Deborah Gootee, CRNP, PMH

    Linda Hallowell, CRNP, PMH

    Andrew Ferguson, MD

    Matthew King, MD

    Patrick Shanahan, MD

    Health Services is located between the Queen Anne and Caroline residence halls and is staffed full-time by nurse practitioners, a registered nurse. Local physicians are on site several mornings per week. Appointments can be made at the Health Center or by calling ext. 7261 on campus or 410-778-7261, if you live off campus. Staff will try to accommodate student schedules. Students must present their ID cards at the registration desk.

    All services are confidential and information cannot be released to administration, faculty, parents, etc., without your permission. Students requiring more extensive evaluation, testing or admission are referred to the local hospital, University of Maryland Shore Medical Center at Chestertown, adjacent to the campus directly behind Minta Martin residence hall. The hospital’s address is 100 Brown Street, Chestertown, MD 21620; telephone number is 410-778-3300.

    Health Services has a self-help shelf in the entrance area. Students may stop in during normal hours of operation and pick up over the counter cold remedies, thermometers or Band-Aids. For minor illness, contact your Resident Assistant and if necessary, visit the Health Center the next day. Each Resident Assistant has a basic first aid kit and the same over the counter products supplied at the self-help shelf. For emergencies occurring when Health Services is not open, students should go to the Emergency Department at University of Maryland Shore Medical Center at Chestertown or call 911.

    There is no charge for office visits with Health Services, however there are charges for prescription medications, vaccines and some lab tests and procedures performed in the clinic. These charges will appear on your student bill as “health services charge.” Students are also financially responsible for the cost of any services performed outside of the College health center for laboratory or radiology testing or prescriptions that need to be filled at a local pharmacy. Students have a choice of receiving a written prescription to take to a local pharmacy or to purchase prescriptions from Health Services for in stock medications. We encourage you to inquire about the amount of the charge before medications, tests or vaccines are given. These charges cannot be refunded after services are rendered. Please discuss your insurance type with parent/guardians and where you may need to go for testing, as required by your insurance and also what your out-of-pocket copay will be for any prescriptions you get filled at a local pharmacy.

  • Counseling Services

    Counseling Services

    Queen Anne House, Health Center, ext. 7261, By Appointment Only

    Miranda Altman, Psy.D., LCSW-C, Director

    Ida Dacey, MSW-LCSW-C

    John Fuller, LCSW-C


    The Office of Counseling at Washington College provides confidential individual counseling to current students who are dealing with personal, emotional, social or educational concerns. The counseling process can help students learn more about themselves, overcome obstacles, identify and develop coping strategies, and enhance self-confidence and personal wellness. The Office of Counseling staff is available to all students and parents by phone, email or letter to answer questions related to mental health resources, adjustment to college life or academic success.

    Each year between 20-25% of the student body utilizes the services offered by the Office of Counseling. Some students come only once or twice, while others come on a more regular basis. There are no limits to the number of sessions a student may receive and there is no cost to the student for services.

    The Office of Counseling is located at Queen Anne Residence Hall, 1st floor, and also provides 24-hour crisis intervention for psychological emergencies. Suicidal intent, risk of violent behavior, loss of emotional control, and impairment of thinking are examples of psychiatric emergencies.