HelpDesk

Email


Email…but better!

Washington College is now using Office 365 for email and calendaring. Some of the great benefits we enjoy include:

  • Students, Faculty, and Staff have a 50GB mailbox!
  • Everyone has access to 1TB of online storage though OneDrive
  • Students have access to Office 365 and the complete desktop suite for Office for FREE.
  • Enterprise level junk-mail filtering
  • Microsoft Skype for Business for online meetings
  • And much more!

If you have any questions about Office 365, please see FAQ below or contact the HelpDesk (7777).

What is Clutter?

  • Clutter

    Microsoft provides Clutter in the Outlook Web App to help you sort through messages that are considered low priority. For more information about Clutter, including how to turn Clutter on or off, click here.

Desktop Setup

  • Setting Up Outlook Desktop App for Mac (video)

     

  • Setting Up Outlook Desktop App for Windows (video)

     

  • Forwarding from Exchange (video)

     

  • Calendar Sharing (video)

     

Mobile Setup

  • Android (default app)

    Set up an Office 365 for business or other Exchange-based email account

    1. Tap Settings > Accounts > Add account > Email. This application might be named Mail on some versions of Android.

    2. Type your full email address, for example tony@contoso.com, type your password, and then tap Next. 

    3. Select Exchange.

    4. If prompted, accept the defaults on the Exchange server settings page, and tap Next. If your device can’t connect, enter the following account information, and then select Next.

      • Domain\Username Type your full email address in this box, for example, tony@contoso.com. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty, and type your full email address in the Username box. 

      • Password Use the password that you use to access your account. 

      • Exchange Server Use the address of your Exchange server. The server for Office 365 for business is outlook.office365.com. 

    5. As soon as the device verifies the server settings, the Account Options page opens. Select the options for how you want to receive your mail, and then tap Next.

    6. If you see an Activate device administrator? page, select Activate.

    7. Give the account a name, and then tap Done.

    NOTE    You might need to wait ten to fifteen minutes after you set up your account before you can send or receive email.

  • Android (Outlook app)

    Outlook for Android requires a device running Android 4.0 or higher. App availability also varies by country. Find out what’s available in your country. If the app is incompatible with your device, you can add your mail account by using the mail app that comes with your device. See Set up email using the Android mail app.

    1. Do you have Outlook for Android installed on your device?

      • If it’s not installed on your device, download Outlook for Android from the Google Play Store, open it, swipe through the introductions, and then tap Get Started.

      • If it is installed on your device, open the app, and then tap Settings > Add Account.

    2. In the Add Account page, select the mail account you want to add:

      • Tap Outlook.com if you have an Outlook email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com.

        NOTE   This includes international domains, such as @outlook.co.uk, or any custom domains hosted on Outlook.com.

      • Tap Exchange if you have a work or school account in Office 365 for business or another Exchange-based mail account.

      • Tap one of the other options if you have a different mail account. For example, tap Google if you have Gmail.

    3. Enter your full email address, for example tony@contoso.com, type your password, and then tap Sign in.

    4. The account will be added, and Outlook for Android will begin to sync to the email account.

       

  • iOS - iPhone, iPad, iPod, etc. (default app)

    Set up an Office 365 for business or other Exchange-based email account 

    1. Tap Settings > Mail, Contacts, Calendars > Accounts > Add account > Email.

    2. In the Add Account page, tap  Exchange.

    3. Enter your full email address, for example tony@contoso.com, and your password, and then tap Next. 

      If the device can’t find your settings, you need to add them. If you have an Office 365 Exchanged email account in Server, enter outlook.office365.com, and then add your Username and Password. This is the same username and password you use for work or school.

    4. By default, Mail, Contacts, and Calendar information are synchronized. Tap Save.

    5. If you’re prompted to create a passcode, tap Continue and type a numeric passcode. If you’re prompted and don’t set up a passcode, you can’t view this account on your device. You can also set up a passcode later in your settings.

      NOTE   If you get a time-out message, your password or other information might be incorrect. Retype the information, and then try again.

    NOTE    You might need to need to wait ten to fifteen minutes after you set up your account before you can send or receive email.

  • iOS - iPhone, iPad, iPod, etc. (Outlook app)

    Set up email using Outlook for iOS

    NOTE   Outlook for iOS requires iOS 8.0 or higher. App availability also varies by country. Find out what’s available in your country. If the app is incompatible with your device, you can add your mail account by using the mail app that comes with your device. See Set up email using the iOS mail app.

    1. Do you have Outlook for iOS installed on your device?

      • If it’s not installed on your device, download Outlook for iOS from the Apple Store, open it, swipe through the introductions, and then tap Get Started.

      • If it is install on your device, open the app, tap Settings > Add Account.

    2. In the Add Account page, select the mail you want to add:

      • Tap Outlook.com if you have an Outlook email account ending with @outlook.com, @hotmail.com, @msn.com or @live.com.

        NOTE   This includes international domains like @outlook.co.uk or any custom domains hosted on Outlook.com.

      • Tap Exchange if you have a work or school Exchange-based email account, like Office 365.

      • Tap one of the other options if you have a different mail account, tap Google if you have Gmail.

    3. Enter your full email address, for example tony@contoso.com, and your password, and then tap Sign in.

    4. The account will be added, and Outlook for iOS will begin to sync to the email account.

      NOTE   If you get a time-out message, your password or other information might be incorrect. Retype the information, and then try again.