Business Management

Susan Vowels

Associate Professor and Chair, Dept. of Business Management, Co-Director, Information Systems Minor
Follow Prof. Vowels [@theMISprofessor] on Twitter:
My teaching and research page

B.A., St. John’s College, Annapolis, 1974

M.B.A., University of Delaware, 2001

D.B.A., Wilmington University, 2018


I am interested in the way information systems, particularly emerging technologies, impact firm performance.  As an example, Radio Frequency Identification, sometimes known as electronic bar codes, has been shown to impact day-to-day logistics in a variety of ways; I’ve identified a potential application of the technology in a way that could dramatically reduce the cash-to-cash cycles of retailers. Ultimately, information systems are nestled in business processes, and thinking in enterprise terms offers insights into its value. I am also interested in the ethical practice of business through management information systems as well as social responsibility as practiced by for profit, not-for-profit, and other organizations.


Washington College is a member of the SAP University Alliances.  Concepts covered in Management Information Systems, Enterprise Resource Planning Systems, and Business Analytics are heavily supported by the use of SAP software.  Business Analytics also make use of SAS Visual Analytics provided through the Teradata University Network, and Tableau’s data visualization software, provided through the Tableau for Teaching program.


BUS 304 Management Information Systems

BUS 315 Enterprise Resource Planning Systems

BUS 316 Business Analytics  


Previous courses taught:

GRW 101-40 Social Responsibility: A Global Perspective

BUS 203/204 Quantitative Methods I & II

BUS 394 Business Intelligence (Special Topic)

GRW101-40 Good Works: Global Agents for Social Responsibility

CNW 102-69 Life Changers: Disruptive Technology and the Human Condition

CNW 102-54 Business in America

Thoughts on Management Information Systems

Aristotle teaches us that our humanity is defined by our participation in society. Of the myriad of social structures in which human beings participate, one that is quite remarkable is the business enterprise. Businesses, like other social structures, are based on the communication of various types of information. The study of Management Information Systems (MIS) examines information creation, transformation, and dispersion within the context of modern commerce and through the use of Information Technology. In studying Management Information Systems, we are able to touch every facet of business management, from strategy to tactics, from payroll to manufacturing, from customer service to business intelligence. Examining businesses through the lens of MIS provides valuable insights into business challenges as well as practical solutions.