Coronavirus Update: Washington College responds to coronavirus outbreak. More Info

WC: COVID-19 Response

Remote Learning

Frequently Asked Questions

  • How do I contact the Registrar’s Office?

    Please send all communication to The telephone is not being answered during the office closure.

  • Will Success Seminars still be available?

    The OAS is also making their success seminars available digitally as well.

    Some are now available on their YouTube channel (, and more will be added.

  • Is course mentoring available to me?

    Course mentoring will continue in BIO 112, PSY 112, CHE 120, 140, 220, and 240. You will receive more communication from your faculty member and course mentor about those sessions.

  • How do I schedule an appointment with a tutor?

    To make an appointment with a tutor in the Writing Center, Quantitative Skills Center, or Office of Academic Skills just log into WCOnline ( ).


    *Please note that ALL appointments must now be scheduled 48 hours in advance


    To attend an appointment, log into WCOnline a few minutes before your appointment time, open the appointment, and click on the link in red titled “Start or Join Online Consultation.” The online platform has videoconferencing, a chat box, and a white board area for shared documents.


    It’s quite simple, and you can view a video tutorial here: .


  • What if I need specialized software?

    Library and Academic Technology staff are working with all faculty whose students need access to specialized software (SPSS, SAP, etc) or other library materials such as DVDs for their courses. If you have any difficulty accessing software or other materials you would have had access to on campus, please contact Dean Mary Alice Ball (

  • Is the Help Desk available to support me?

    For the rest of the semester, the Help Desk is open by appointment only. The staff is checking the Help Desk voicemail every hour and continues to respond promptly to email and ticket requests. You can email the Helpdesk at or “Submit a Ticket.”

  • What if I don’t have internet access at home?

    If you do not have internet access at home or at your current off-campus location, please contact Dr Mary Alice Ball, Dean of the Library and Academic Technology ( We may be able to provide some support for internet access. If the additional cost of internet access presents a financial hardship, please contact Financial Aid. We may be able to help students with financial need on the cost of internet access.

  • What about my accommodations?

    If you have any questions about adapting your disability accommodations to the online teaching format, be sure to contact Hilary Bateman ( or Liz Shirk ( They are already advising professors about accommodations in general but can also help you with any issues specific to your accommodations.

  • What Academic Resources are available to me while I’m off campus?

    The Writing Center, Office of Academic Skills and Quantitative Skills Center services will be available to students online. You can schedule a virtual appointment with a tutor by using the WC online system that you already use to schedule in-person appointments.

  • What about fair use?

    It is evident that making materials available and accessible to students in this time of crisis will almost always be a fair use. As long as we are being thoughtful in our analysis and limiting our activities to the specific needs of our patrons during this time of crisis, copyright law supports our uses. The fair use doctrine accommodates the flexibility required by our shared public health crisis, enabling society to function and progress while protecting human life and safety.


    To support higher education librarians at college, research, community college, and special libraries who have questions about supporting the rapid shift from in-person instruction and research to remote, a group of library copyright experts are offering informational office hours via Zoom.


    These experts will be available over the next week and have collected the following information:


  • Can I access my textbook online?

    Academic publishing has made higher education textbooks free to access online. All 700 textbooks published and currently available in HTML format on Cambridge Core can now be accessed free until the end of May, regardless of whether they were previously purchased.


    Additionally, if you need to provide access to textbook material to support your course for the rest of the semester, please email Mary Alice Ball ( the following:

    • Publisher
    • ISBN (10 or 13 digit)
    • Title
    • Author
    • Edition
    • Chapters or page numbers
  • What if I have books checked out from the library?

    If you are a senior and you have books currently checked out, please leave them in the book drop any time prior to commencement.  If this is not possible, please let us know and we will work with you.  We intend to be very lenient about due dates and overdue charges during this time. If you have ILL items out, we will reach out to you separately.


    If you are a non-senior and you have books currently checked out from Miller, you may either leave them in the book drop, mail them to us, or hold onto them until the fall. If you are not able to take advantage of any of these options, please let us know and we will work with you.

  • How can I use the Library while I’m off campus?

    Librarians can help you find a wide variety of electronic resources to support your research during this time; our website is a great place to get started with this. Due to health concerns, we are trying to limit as much physical book lending as possible. If, after consulting with a librarian, you find that the only way you can access needed information is in a physical book, we will work with you on a case-by-case basis to figure out if we can get that book into your hands. We will also work with faculty members in terms of adhering to copyright/fair use guidelines for material posted to Canvas.


    Please take advantage of our real time chat for any of your research needs, including SCE work. We will be able to meet with you virtually or via phone, but please reach out!  

  • Is the Miller Library open?

    Effective immediately, the library will be open 10 AM - 3 PM on weekdays only, and access will be restricted to WAC cardholders. Onsite staffing will be severely limited, to the extent that there may only be one library staffer in the building at any given time. Archives visits are suspended until further notice, but materials can be requested via our request form. Interlibrary Loan services are limited to electronic materials only until further notice.

    We strongly discourage visitors to the library if business can be handled remotely. Librarians remain available to help you via our Ask-A-Librarian form, and we now have a chat function available on our website so that you can talk with a librarian in real time. A librarian will be available via chat this week (3/16-3/20) between the hours of 8:30 a.m. and 4:30 p.m.  Next week, beginning March 23, and until further notice,  chat will be available from 8 a.m. – 9 p.m. Monday through Thursday and 8 a.m. – 4:30 p.m. on Friday.