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Office of Information Technologies

Zimbra FAQ

  • How do I export a calendar?

    Zimbra has created a step by step guide and a video walkthrough for exporting calendars from the Zimbra web client.

  • My local folders take up more space than my Zimbra quota. What should I do?

    If your local folders in Thunderbird, Mail, Outlook, etc. add up to be more than your email quota for Zimbra, OIT recommends either paring down to just essential folders when copying to the server or continuing to use the mail application you have been using. While Zimbra provides 10 to 20 times more storage space, it is still not limitless and will require smart planning for heavy email users.

    For help setting up mail applications, please contact the HelpDesk at 410-778-7777.

  • Does Zimbra support return receipts? BCC?

    Return receeiots are available in Zimbra. When composing a message, click the “options” drop down button.

  • Can I make my calendars or briefcases public?

    It is possible to share a calendar or briefcase with users outside of Washington College. To do so, set the Share With: field to Public and then copy the URL at the bottom before clicking OK. You may share this URL with others to give them view-only access to your calendar or briefcase.

  • Can I hide my free and busy time from others?

    You can set each of your calendars to hide free and busy time from other users viewing the Schedule tab when setting up meetings. To do so, right-click on the calendar you would like to conceal. Then, choose Edit Properties. Finally, click the checkbox next to Exclude this calendar when reporting free/busy times.

  • How do I print an entire email from the web client?

    To print using the Zimbra web client, be sure to always use the print button image in the Zimbra toolbar instead of choosing File > Print in your browser. This will give you a much better, formatted email print out that contains your complete message.

  • Is it possible to see who has accepted a meeting proposal and who hasn’t?

    Yes.

    For meetings you have created, double click the meeting on your calendar to open its details. Then, click the Schedule tab to see a list of attendees. Attendees will be marked with a check mark, “x” or question mark depending on whether they have accepted, declined or made no decision yet, respecively.

  • Why can’t I save attachments to my Briefcase?

    Zimbra gives users the option of viewing mail in a single window, like with Gmail or Hotmail or by using pop up windows, mimicking the style of older email clients. If you switch your preferences to open messages in pop up windows when double clicked, you will not be able to save attachments to your Briefcase. For this reason, we recommend leaving this setting as it is set by default.

  • How do I forward my email to another account?

    Visit the Setting a Forwarding Address Section of the User Guide

  • Untitled How do I sync my phone with my calendar? Can I access my email with my phone?

    Zimbra makes it easy to access all of your collaboration tools from your mobile device. Whether you are using a BlackBerry, iPhone or other mobile, Zimbra provides a solution.

    To find out if your device is compatible with Zimbra, visit the Zimbra Mobility page.

    Learn more about Zimbra on mobile devices by visiting the Mobile page of this microsite. There you’ll find helpful guides and more information.

    For help with setting up your mobile device for use with Zimbra, contact the HelpDesk at 410-778-7777.

  • Why is it that sometimes when I receive a shared notebook, briefcase or folder request, I cannot accept it because of its name?

    Zimbra utilizes a “flat file system” to store shared briefcases, notebooks, calendars and folders. What this means is that your shared resources should not have the same names. By default, Zimbra will name an incoming shared request with the user’s name and the name of the item being shared. So, for example:

    If George Washington has a notebook named “Revolution” and a briefcase named “Revolution” and shares them both with another user, both of these items will appear as “George Washington’s Revolution” to the user accepting them. The second resource accepted by this user will therefore be rejected for having the same name.

    To prevent duplicate name errors from occuring when accepting briefcases, notebooks and more with your peers, be sure to always rename their shared resources. When you receive a share request, change the name for the resource within the request dialog box after clicking “Accept” in the request message window.

  • Can I still use Outlook? iCal? Etc?

    Zimbra collaboration suite is a combination of email, calendar, document sharing and other tools. Zimbra provides a web client that takes the place of Webmail when you click the Log In button on any Washington College page.

    However, if you prefer using a dedicated desktop calendar or mail application, you still can. Zimbra is fully compatible with most modern collaboration applications. We have created instructions on the Email and Calendar sections of this microsite to get you started.

    For additional set up instructions, contact the HelpDesk at 410-778-7777.

    View complete lists of email and calendar applications compatible with Zimbra here.

  • What do I do if I get locked out of Zimbra?

    If you get locked out of Zimbra for any reason, please contact the help desk at 410-778-7777

  • How do I get started with the Zimbra web client?

    Be sure to read the user guide on the More About Zimbra page. This guide will take you step by step through using the web client to send email, schedule meetings, share documents and much more.

    If you have further questions, please review the list of upcoming Zimbra workshops available from Instructional Technology. You may also contact the HelpDesk at any time by dialing 410-778-7777 for phone support.

  • How do I store mail locally?

    The storing mail locally document explains how to do this.

  • How much email can I store before my quota is reached?

    For students, storage capacity is 500 MB.

    For faculty and staff - including retired faculty, storage capacity is 1000 MB.

    For alumni, storage capacity is 100 MB. We recommend forwarding your email to a private email address post-graduation.

    It is important to note that this figure covers not just your email messages, but also any files you may have created in the Notebook or any files you have uploaded to the Briefcase while using the Zimbra collaboration suite.

    You can also store mail locally using the Zimbra Desktop Client. Read here for how to do that.

  • Can I send large files with Zimbra?

    The current maximum file size that can be attached to an email is limited to 10 MB. For larger files, we suggest using the Briefcase functionality of Zimbra to post documents that you can then share. OIT also recommends services like YouSendIt if sending files off campus.