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Office of Information Technologies

HelpDesk

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John Anderson
Director of Client Support and Technical Services
2 William Smith Hall, Lower Level
410-778-7777

 

Email the HelpDesk

Hours

Monday - Friday from 8:30 am - 4:30 pm

What We Do

If you need technology help, you can count on the HelpDesk & Tech Services.

HelpDesk

The HelpDesk can troubleshoot and repair software related computer problems, refer hardware repairs to a certified technician for resolution and assist you with protecting your computer against spyware, adware and viruses. The HelpDesk can also assist you in scheduling Audio/Visual services for your class or event.

Tech Services

Tech Services provides a wide variety of technology support to the campus community. Our staff includes technicians qualified to repair almost any computer and certified to provide warranty service on Lenovo and Apple computers. Our education, experience, and certifications enable us to provide quality support.


Our Top 3 Questions

  • How do I sign-up for Lynda.com?

    When logged into the college’s network, please visit iplogin.lynda.com

  • How do I contact the HelpDesk?

    You can call the HelpDesk at 410-778-7777 or email them at helpdesk@washcoll.edu

  • How do I change my password?

    To change your password, log in to Zimbra, choose Preferences and click the Change Password button under the General tab.  Alternatively, navigate to: https://selfservice.washcoll.edu/self-service

    Setting a strong password from the beginning is a good start to being a smart user of the Washington College network. However, it’s not enough to be truly secure. Security experts recommend changing your password (or passphrase) at least once every three months (90 days) and OIT requires this practice.

    It is important to remember that your new password cannot be the same password used during the last three changes.

    For even greater security, many people change their password once a month. Whether once a month or once every three months, it is important to find a schedule that works for you and stick with it.