What We Do
If you need technology help, you can count on the HelpDesk & Tech Services.
The HelpDesk can troubleshoot and repair software related computer problems, refer hardware repairs to a certified technician for resolution and assist you with protecting your computer against spyware, adware and viruses. You can also purchase some basic computer accessories such has flash drives, ethernet cables, and SD cards at the HelpDesk. The HelpDesk can assist you in scheduling Audio/Visual services for your class or event.
Tech Services provides a wide variety of technology support to the campus community. Our staff includes technicians qualified to repair almost any computer and certified to provide warranty service on Lenovo and Apple computers. Our education, experience, and certifications enable us to provide quality support.
Where We Are
The HelpDesk is located on the lower level of William Smith Hall. There is an entrance to the HelpDesk directly below Norman James Theater on the west side of the building.
How To Contact Us
You can call the HelpDesk at 410-778-7777 or email the HelpDesk at firstname.lastname@example.org
Our Top 3 Questions
How do I sign-up for Lynda.com?
When logged into the college’s network, please visit iplogin.lynda.com
How do I contact the HelpDesk?
You can call the HelpDesk at 410-778-7777 or email them at email@example.com
How do I change my password?
To change your password, log in to Zimbra, choose Preferences and click the Change Password button under the General tab. Alternatively, navigate to: https://selfservice.washcoll.edu/self-service
Setting a strong password from the beginning is a good start to being a smart user of the Washington College network. However, it’s not enough to be truly secure. Security experts recommend changing your password (or passphrase) at least once every three months (90 days) and OIT requires this practice.
It is important to remember that your new password cannot be the same password used during the last three changes.
For even greater security, many people change their password once a month. Whether once a month or once every three months, it is important to find a schedule that works for you and stick with it.