Frequently Asked Questions
Q. When can I expect a bill?
A. Tuition, fees, room and board are billed twice a year. Charges for the fall semester are billed in July; charges for the spring semester are billed in December.
Q. When is payment due for my tuition bill?
A. The payment due date for each semesters tuition bill is typically 3 weeks prior to the start of classes. Check the Business Office web site for the listing of the due date for a specific semester.
Q. When is the late payment fee assessed?
A. A late payment fee of $150.00 is assessed on undergraduate accounts for payment received beyond the Due Date for the semester. Please refer to your bill or the Business Office web site for the semester Due Date. A late payment fee of $80.00 is assessed on graduate accounts for payment received beyond the second week of class.
Q. How will I receive my bill?
A. All students will receive statements electronically via WebAdvisor. Monthly email reminders will be received through their Washington College email address. Students are required to add at least one additional email address so a person responsible for paying the bill will also receive an email alert that the bill is available for viewing/printing. The students may authorize parental access through WebAdvisor with a separate login and password.
Q. Can I check the balance of my account online?
A. Yes. A student can log into Web Advisor and request a Statement of Account. By leaving the date fields blank, selecting the current Financial Aid term and hitting the submit button you will receive a statement for the current semester.
Q. Can I see prior billing information on Web Advisor?
A. Yes, you can log onto Web Advisor and request a Statement of Account for any time period desired by entering the starting and ending date of that time period.
Q. Can a parent check a student’s account online?
A. Yes, a parent can access a student’s Statement of Account online, provided the student has given the parent parental access to their Web Advisor.
Q. How can a student give a parent access to their Web Advisor?
A. To give a parent access to a student’s Web Advisor the student must log into their own Web Advisor and under Miscellaneous Menu select Add/Remove Parental Access. Once the student completes the process the parent will receive an email with their own unique log in information.
Q. What payment options are available for paying my tuition bill online?
A. Payment can be made on the Business Office web site with MasterCard, Discover Card, American Express Card (there is a 2.50% convenience fee for these payment types), or by E-check from a checking or savings account (no fee is charged).
Q. How do I pay my bill by mail?
A. When paying mail, please be sure to include the student’s name and student account number on your check. Payments can be mailed to:
300 Washington Avenue Chestertown, MD 21620
Q. Can I pay my bill in person?
A. Yes, payment can be made in person at the Business Office located at 515 Washington Avenue, Chestertown, MD 21620. Payment can be made with cash, check, traveler checks or money order. PLEASE NOTE: Credit and debit card payments can not be processed in the office.
Q. Does Washington College offer a payment plan for payment?
A. Yes, a Payment plan is offered through Official Payments that can be used for payment of tuition, fees, room and board. There are 2 types of plans offered. Payment for annual expenses (fall/spring balance combined) with a $60.00 enrollment fee using either a 12 pay plan-payments beginning May 15 , 11 pay plan-payment beginning June 15 a 10 pay plan- payment beginning July 15 or 9 pay plan-payment beginning August 15 of each year. Payment for individual semester charges can be made with a $50.00 enrollment fee/semester. Fall plans are 5 payments beginning July 15 or 4 or 3 payments beginning August 15. Spring 5 payments beginning December 15 or 4 or 3 payments beginning January 15.
Q. How can I enroll for the college payment plan?
A. Simply visit payplan.officialpayments.com/, click on ‘Enroll Now’, choose the payment plan option that is best for you and follow the easy steps to complete your enrollment. If you have any questions about the plan, call Official Payments at 866-964-4020 and a specialist will be happy to assist you.
Q. Does the college offer a prepaid tuition plan?
A. Yes, Washington College offers a prepaid tuition plan which guarantees savings by protecting the student from future increases in the price of tuition. Tuition may be prepaid at the prevailing semester rate by multiplying the current semester rate by the number of semesters to be prepaid. The Prepaid Tuition Option covers tuition only; room, board, and other fees cannot be prepaid and will be invoiced according to the normal fall/spring billing cycle(s). For additional information or questions, please contact Jeani Narcum, Director- Office of Student Aid at 410 778 7214
Q. What is the Security Deposit?
A. All full time registered students a billed for a Security Deposit with their first bill. The Security Deposit is held the entire time the student is enrolled. Upon leaving the college the Security Deposit is refunded in the student’s name to the home address of record provided there are no outstanding charges due to their Student Account. Any outstanding charges will be deducted from the Security Deposit and the remainder refunded. If a student should subsequently return to Washington College, the Security Deposit will be re-billed with the first billing upon their return.
Q. Who can I contact if I have a question about my bill?
A. For tuition billing and general questions you can contact the Business Office at 410-778-7266 ext 8. If the question is related to a specific item you may want to contact the Department from which the charge originated, as they would have the details related to the charge.
Q. Can I change my assigned meal plan?
A. Meal plan changes can be made through the last day of Drop/Add for each semester.
Meal plan changes are made by the student through their WebAdvisor account.
Q. Do I have to have a meal plan?
A. All resident students are required to carry a designated resident student meal plan unless special waiver is granted by the Dining Services Office for medical reasons.
Q. I have a credit balance, will I receive a refund?
A. A credit balance will be refunded upon request from the student. A request can be made in person at the Business Office, or by email to email@example.com. An email request must come from the student’s Washington College email account. The request should indicate the following:
1. The amount to be refunded.
2 If the funds should be direct deposit to the students bank account on file in Web Advisor or
3. If a check should be made payable to a parent and mailed to the home address.
Please note that refunds cannot be issued based on “Pending Financial Aid or payment plan contract amounts that have not yet been disbursed to Washington College.
Q. What is the college refund policy should I withdraw?
A. The College must make financial commitments to its faculty, staff, and service contractors on an annual basis and thus depends on tuition and other dollars to meet those commitments. If a student withdraws from the College during a semester, the student will be responsible for all non-refundable amounts. When the student withdrawal results from a disciplinary action, the College makes no refund of any kind.
Tuition refunds or credits will be allowed according to the following schedule: Before classes begin: 100%; during the first two weeks of classes: 75%; during the third week of classes: 50%; during the fourth week of classes: 25%. After the fourth week of classes there will be no refund. Fees are generally not refundable after the start date of the semester.
Residence hall spaces are assigned for the full semester; therefore no refunds or credits for rooms are given for a student withdrawing after classes begin.
Board refunds or credits will be determined on a pro-rata basis.