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Susan Vowels

Associate Professor of Business Management, Co-Director, Information Systems Minor, SAP University Alliance Faculty Coordinator
Follow Prof. Vowels [@theMISprofessor] on Twitter:
  • “Alabama retailer turns away special needs kids” Could this reaction to metrics have been predicted? Prevented? http://t.co/TjILICsvCx [March 12, 2014 at 3:46 am]
  • A Taxonomy of Innovation from the Luma Institute http://t.co/ezVwulvld8 Many thanks to @zillabyte for discovering it. [March 2, 2014 at 5:03 pm]
  • Congratulations to the Washington College Student Innovation Team! "Turning the Internet Upside-Down" at TEDx Chester River #GreatIdea [March 1, 2014 at 7:08 pm]
My teaching and research page

B.A., St. John’s College, Annapolis, 1974

M.B.A., University of Delaware, 2001

APICS CSCP (Certified Supply Chain Professional), 2007, Renewed through 2017


I am interested in the way information systems, particularly emerging technologies, impact firm performance.  As an example, Radio Frequency Identification, sometimes known as electronic bar codes, has been shown to impact day-to-day logistics in a variety of ways; I’ve identified a potential application of the technology in a way that could dramatically reduce the cash-to-cash cycles of retailers. Ultimately, information systems are nestled in business processes, and thinking in enterprise terms offers insights into its value. I am also interested in the ethical practice of business through management information systems as well as social responsibility as practiced by for profit, not-for-profit, and other organizations.


BUS 304 Management Information Systems

BUS 315 Enterprise Resource Planning Systems

BUS 394 Business Analytics (Special Topic)

GRW 101-40 Social Responsibility: A Global Perspective

Previous courses taught:

BUS 203/204 Quantitative Methods I & II

BUS 394 Business Intelligence (Special Topic)

GRW101-40 Good Works: Global Agents for Social Responsibility

CNW 102-69 Life Changers: Disruptive Technology and the Human Condition

CNW 102-54 Business in America

Thoughts on Management Information Systems

Aristotle teaches us that our humanity is defined by our participation in society. Of the myriad of social structures in which human beings participate, one that is quite remarkable is the business enterprise. Businesses, like other social structures, are based on the communication of various types of information. The study of Management Information Systems (MIS) examines information creation, transformation, and dispersion within the context of modern commerce and through the use of Information Technology. In studying Management Information Systems, we are able to touch every facet of business management, from strategy to tactics, from payroll to manufacturing, from customer service to business intelligence. Examining businesses through the lens of MIS provides valuable insights into business challenges as well as practical solutions.